Refund and Returns Policy

Thank you for shopping at Scent Genie! We hope you love our products. However, if you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund and Returns Policy below for the terms and conditions related to returns and refunds.

1. Returns Eligibility:

To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The product must be returned within 7 days of the delivery date.
  • The product must be returned with all original packaging, including any tags, boxes, or accessories that came with the product.

2. Non-Returnable Items:

Certain items are non-returnable due to hygiene or safety reasons. These may include, but are not limited to:

  • Opened or used perfume bottles.
  • Products that are clearly marked as non-returnable or final sale at the time of purchase.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Contact us via email at scentgenieinpire@gmail.com or call us at +91 8429294747 within 7 days of receiving the product.
  • Provide your order number, details of the product(s) you wish to return, and the reason for return.
  • Our customer service team will guide you through the return process and issue a return authorization if necessary.

4. Return Shipping:

  • The customer is responsible for the return shipping costs, unless the product is defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without a tracking number.

5. Refund Process:

Once your return is received and inspected, we will notify you by email about the status of your refund:

  • If your return is approved, a refund will be processed to your original method of payment.
  • The refund may take up to 7-10 business days to reflect in your account, depending on your payment provider.
  • Shipping costs are non-refundable, and only the cost of the product will be refunded.

6. Exchanges:

If you would like to exchange a product for a different item, please contact us for assistance. Exchanges are subject to stock availability, and the return must meet the same conditions as outlined in this policy.

7. Damaged or Defective Products:

If your product is damaged or defective upon arrival, please contact us immediately at scentgenieinpire@gmail.com or call +91 8429294747. We will offer you a full refund or replacement, depending on your preference. We may ask for photos of the damaged item to expedite the process.

8. Cancelling an Order:

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at scentgenieinpire@gmail.com. If the order has already been shipped, you will need to follow the return process as described above.

9. Contact Us:

If you have any questions or need assistance with a return or refund, please contact us:

We appreciate your understanding, and we’re here to ensure you have the best shopping experience with Scent Genie!