Payment Confirmation Policy

At Scent Genie, we strive to ensure a smooth and secure shopping experience for all our customers. Our Payment Confirmation Policy outlines the steps involved in confirming your payment and processing your order after payment has been made.

1. Payment Methods Accepted:

We accept the following payment methods for your convenience:

  • Credit and Debit Cards (Visa, MasterCard, etc.)
  • Net Banking (through major Indian banks)
  • UPI (Unified Payments Interface)
  • Wallet Payments (Google Pay, PhonePe, etc.)
  • Cash on Delivery (COD) – Available in select locations

2. Payment Confirmation Process:

  • After placing an order, you will be redirected to our secure payment gateway to complete the transaction.
  • Once your payment is successfully processed, you will receive a Payment Confirmation email with the details of your order and the amount paid.
  • For payments made through Net Banking, UPI, or Wallet Payments, confirmation is typically instant, and your order will be processed immediately after payment.
  • For Credit/Debit Cards, confirmation is generally instant, but it may take a few minutes for the payment to be fully processed.

3. Pending or Failed Payments:

If your payment is pending or fails for any reason (such as network issues, insufficient funds, or incorrect details), your order will not be processed until the payment is successfully completed.

  • You will be notified via email if your payment fails.
  • If you encounter a failed transaction, you may attempt to make the payment again using another payment method or contact your bank or payment provider for assistance.

4. Payment Confirmation Delay:

In rare cases, there may be a delay in receiving payment confirmation due to technical issues, or manual verification may be required.

  • If there is any delay in confirming your payment, we will notify you via email and update you on the status of your order.
  • We make every effort to process payments as quickly as possible, but please allow up to 24 hours for payment confirmation in such cases.

5. Fraud Prevention and Verification:

For your security and protection, Scent Genie may request additional verification or documentation for payments that appear suspicious or are flagged by our fraud prevention system.

  • This may include verifying your identity, billing address, or payment method.
  • Failure to provide requested information may result in your order being canceled or delayed.

6. Refund Process for Payment Issues:

If you experience any issues with payment (e.g., double payment, incorrect charges), please contact us within 7 days of the issue for assistance.

  • We will investigate the issue and process a refund or adjustment based on the payment provider’s policies.
  • Refunds for payment issues may take up to 7-10 business days to process.

7. Order Processing After Payment Confirmation:

Once your payment is confirmed, we will proceed with processing and shipping your order. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

8. Contact Us:

If you have any questions or concerns regarding your payment or order, feel free to contact us at:

We are committed to ensuring that your shopping experience with Scent Genie is seamless and secure.