Shipping Policy

At Scent Genie, we strive to ensure a smooth and efficient delivery experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Order Processing Time:

  • Orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email along with the tracking details of your shipment.

2. Shipping Methods and Charges:

  • We offer standard shipping for all orders.
  • Shipping charges are calculated at checkout based on the weight and delivery location of your order.
  • Free shipping may be available for certain order amounts or promotions. Please check the specific terms on our website for more details.

3. Delivery Time:

  • Delivery times vary depending on the destination and shipping method selected.
  • Typically, orders are delivered within 5-7 business days for domestic deliveries in India. International deliveries may take longer.
  • Delivery times are estimated and may vary due to external factors, such as weather conditions, holidays, or customs processing.

4. Shipping Areas:

  • We currently offer shipping within India. For international orders, please contact us directly at scentgenieinpire@gmail.com to inquire about shipping options.

5. Order Tracking:

  • Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the courier service’s website.
  • If you experience any issues with tracking, please contact us at scentgenieinpire@gmail.com.

6. Delivery Issues:

  • In the event of any issues with your delivery (e.g., delays, incorrect address, or missing packages), please contact us immediately at scentgenieinpire@gmail.com or call +91 8429294747.
  • We are not responsible for delays caused by third-party shipping carriers or incorrect shipping details provided by the customer.

7. Returns and Exchanges:

  • Please refer to our Return and Refund Policy for information on how to initiate returns or exchanges.
  • We accept returns or exchanges for damaged or defective items, but the product must be returned within 7 days of delivery.

8. Contact Us:

If you have any questions or need assistance with your order, feel free to reach out to us:

Thank you for shopping with Scent Genie! We hope you enjoy your purchase!